Privacy Policy

Introduction

Vivid Spire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vivid-spire.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, mailing address)
• Professional information (job title, company name, industry)
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Information about your decision-making needs and interests (shared during onboarding)
• Feedback and correspondence

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• Device identifiers

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalise your briefing content based on your stated preferences and needs
• Process transactions and send related information
• Send administrative communications about your account
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you cancel your subscription, we retain certain information for a period of up to 24 months to facilitate potential reactivation and to comply with our legal obligations.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at [email protected].

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy when transferred internationally.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Vivid Spire
245 King Street West, Suite 1200
Toronto, ON M5V 1J2
Canada
Email: [email protected]